When booking a play session, our visitors agree to Little Rainbows terms and conditions.

General

• Little Rainbows is a stay and play session where the parents or guardians accept full responsibility for the supervision of the children in their care.  Little Rainbows staff cannot be asked to supervise any child for any reason.

• Children of all ages are welcome to play, but the centre is specifically designed for young children  (0 – 5 years). Older children may need to be made aware that some of the resources are not appropriate for their use, e.g. trikes that are too small for them or soft play equipment. 

• Any child must be accompanied by an adult at all times. Even though your child may be able to play independently, you should stay nearby to ensure that resources and other visitors are treated with respect.

• Bookings can be made in advance online, by contacting us through our website.

• Play sessions last 75 mins each, the times of which are listed on our website. If you join a play session already in progress, you will need to leave at the end of that session, even if you have not been there for the full session. It is your responsibility to arrive on time for your session. If you miss your play session or part thereof, refunds and transfers will not be available.

Entry

• The entry price includes admission only. Refreshments can be purchased separately in our café.

• Optional extra activities and events will be charged in addition to the usual entry price.

• If you have not pre-booked, you run the risk that the play session may be fully booked when you arrive. In such cases, we would not be able to accommodate you, as pre-booked places have priority.

• Entry prices are listed in GBP on our website www.littlerainbowsstayandplay.co.uk

• We may change these at any time without notice.

Transfers & Cancellations

• All Little Rainbows bookings are non-refundable.

Groups & Parties

• Group or party bookings need to comply with all rules.

• On booking a party, a non-refundable deposit of £50 is payable.

Our rules

• Little Rainbows does not accept responsibility for the supervision of children. All children must be supervised by a responsible adult/guardian at all times.

• To prevent the spread of infection, children who are unwell or who have been unwell must not visit the session for 48 hours after recovery. Refunds will not be given, and transfers require a minimum of 24 hours’ notice.

• If a child or adult visiting Little Rainbows is sick or infectious during their visit, they must leave the premises immediately or will be asked to do so. No refunds or credits will be offered in such cases.

• Little Rainbows reserves the right to deny admission or ask an already admitted person to leave if they do not abide by our rules, if they pose a danger or threat to staff or customers, or in case of any illegal activities, damage to property, or offensive behaviour. Fighting, bullying and abusive language will not be tolerated. Guilty parties asked to leave for these reasons will not be refunded.

• Persons causing wilful damage to the play centre facilities will have to pay for any damage caused.

• To ensure everyone has a safe time playing at Little Rainbows running, chasing and crashing games are not allowed.

• No food & drink or chewing gum is permitted in the play areas.

• Smoking is prohibited inside Little Rainbows facilities, and this includes the use of e-cigarettes.

• Please also see our ‘Rules of play’ poster.

Special Arrangements

Please contact us if you or your child has any allergy, disability, medical condition or other additional need that may impact your visit to Little Rainbows. We will endeavour to put in place any appropriate arrangements to cater for your and their needs.

Special arrangements will be made under management’s discretion.

Photography

• Customers are permitted to take photos of their children. Please avoid taking pictures of other people’s children.

• Little Rainbows cannot be held responsible for any images posted on to a public website or social media platform without prior permission from the persons in the photograph or their guardians.

• Little Rainbows will never share images of visitors and their children on our website or social media pages without prior consent.

Security & Safety

• Customers should keep all valuables with them at all times.

• Customers bringing personal belongings into Little Rainbows do so at their own risk. Little Rainbows accepts no liability for any loss or damage to visitors’ belongings.

• Little Rainbows accepts no responsibility for any items left in the pushchairs or coats during visits and accepts no liability for any loss or damage to them.